On our recent return trip to Cuba (watch the blog for several articles on Cuba travel), we learned something about the boarding process at Southwest. "Extra Time". Let me back up. We tried to check in from Cuba for our Fort Lauderdale to Kansas City leg, but the WIFI is very sketchy so we were not able to check in until we landed in Florida.
Yep, that means we got the dreaded C boarding group.
The Southwest agent felt bad for us since we had been up early, had a long layover in Florida and still many hours of flying to reach our destination.
So she told us "I'll put extra time on your boarding pass so you can board after the A boarding group and before the family boarding". What?!
To be honest, I had never heard the agents announce an extra time qualifier when calling different boarding groups before. But I heard it this time.
And the agent told us she couldn't book us with more time on our Kansas City flight, but that we should talk to the boarding agent at the gate and see if he/she could add it.
When we arrived in Kansas City, we talked to the agent there and bam, she added it to our boarding pass too.
I'm not suggesting you should ask for extra time, but it's good to know the options if you are ever faced with a situation where you may need a bit extra time to board.
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