Delta and American Airlines just announced they are also permanently eliminating change fees just one day after United Airlines made the same announcement. Why are the airlines doing this? Well, airline experts say the companies are desperate for people to fly. The number one complaint customers have about airlines are the change and cancellation fees.
All three airlines have waived the fees since March.
For American Airlines, the new policy applies to domestic flights inside the US plus some short-haul international destinations. For Delta and United, the new policy applies to domestic flights plus flights to Puerto Rico and the US Virgin Islands.
American is the only one that is also giving customers credit for the price difference between the old ticket and the new ticket.
Delta and United will issue vouchers.
Delta is the only airline that did not extend the new policy to award redemption tickets.
Web specials and basic economy tickets are not included under the new policy for any of the big three.
No indication yet if Jet Blue, Alaska, or Spirit will follow suit.
This is good news for customers, we will just have to wait and see if it's enough good news to help them fly again.