Have Southwest Flight Credits? Stop Giving Southwest Your Money

 

I met with a client recently who asked me why Southwest Airlines charged her 23,000 points and $185 for a round trip flight from San Diego to Phoenix. She logged into her account so we could investigate and I noticed she had $1,372 in flight credits on Southwest. 

So now I was wondering "why was she giving Southwest any money at all?"

First, let's look at how she accumulated so many travel credits in the first place. 

How do you get travel credits on Southwest?

When you buy a flight with cash as opposed to points on Southwest and then cancel that flight, Southwest does not return your funds to your credit card instead it issues you a travel credit. 

If the price of your flight goes down and you change the flight to get the better fare, if you paid with cash, then you would get a travel credit for the difference.

Have Southwest Travel Credits? Stop Giving Southwest Your Money 

If you click on the "my account" tab inside your Southwest online account and scroll all the way to the bottom you will see your flight credits. If you always fly using points like I do, you will have no flight credits. 

But if you pay cash for flights and cancel, you will see this.

Most of the time, flight credits are not transferable which means they must be used by the same passenger as the original ticketed passenger. And starting May 28th 2025, travel credits will expire in 6-12 months depending on the type of fare. 

Have Southwest Flight Credits? Stop Giving Southwest Your Money 

If you have flight credits, then you should use them. Definitely stop giving Southwest your money and buying flights with cash. Even if you have points, use your travel credits first since you can use points for anyone and you can only use flight credits for the original passenger. 

To use flight credits, when you get to the payment section for your flight, scroll down and click apply flight credits. You will need your confirmation number which is a jumble of numbers and letters listed in the flight credits section of "my account." You can use several flight credits to pay for single flight.  

In the future, always use points to book Southwest flights. That's why we love flexible points like Chase Ultimate Rewards and Bilt points. You can transfer those to Southwest 1:1 if you need more Southwest points. If you book with points, you will never be stuck with those pesky flight credits. 

Want more personal help using points and miles for almost FREE travel? Join my Travel Coaching Program and we will design your personal strategy to travel for almost FREE and guide you through the process. Right now, you can use the promo code "FREETRAVEL" to get $50 off the program. I would love to help you make priceless family memories affordable.